I wouldn’t even think of taking my car anywhere else! I have just used Desert Mountain Collision for the second time to repair my car. Ray was so very understanding and took very good care me. My car looks like new and I truly appreciate that it was returned to me sparkling clean, inside and out! Thank you Desert Mountain!
Desert Mountain Collision is a hidden gem especially if you don’t live in the East Valley. Twice in the past year I’ve been referred to them by my insurance company to work on late model Lexus luxury vehicles. Expectations of body shops are always low, but EVERYONE at Desert Mountain collision is pleasant, professional and empathetic. They really care about you, your vehicle and getting you back on the road. Their prices are more fair than most and their integrity is higher than most. Your car leaves their lot the same way it left the showroom. From Dawn, their receptionist to Ray, one of their estimators, I’ve always been treated with great respect and care. They actually care about you- they not only call you back, they call to give you updates. My insurance company uses them, which is how I found them, but you always have a choice in picking your own shop. A similar shop or “luxury”‘specialist shop would take a month or more on my 2014 Lexus Hybrid- $13K worth of damage including deployed airbags…Ray knew I needed MY vehicle for upcoming Phoenix Open and Super Bowl and they got it done in a little over two weeks!!! They’re courteous, friendly, professional, and even though I live near Fountain Hills, I’m thrilled to drive to Gilbert to work with them. Kudos to their whole team. You actually feel taken care of and cared for-again, at a stressful time with a brand new wrecked car, Dawn at the front desk is always pleasant, has a great sense of humor, doesn’t put you on long holds and gets you answers. They FAR exceed any expectations of a body shop of any type. Honest, fair, reasonable, and top quality work. Regardless of where you are in the Valley, if you have a small dent or a huge wreck, I would give this company 10 stars if I could. They’re the best-and unfortunately I’m qualified to know, having been involved with more than a couple of shops in 40 years of driving in Arizona!!!